Shipping & Returns
All orders ship same day Monday through Friday 9:30 am – 6:30 pm EST. Orders placed on Saturday and Sunday will ship the following Monday. Orders placed on major Holidays will ship the next business day.
All returns or refunds must be completed within 30 days of original purchase.
Since 1999 Club13 has offered a complete Satisfaction Guarantee. If you are not completely satisfied with your order you may return the unused portion with receipt for a exchange of equal or lesser value or a full refund less shipping cost and sales tax.
To have an item exchanged or refunded send back the remaining product with receipt to:
Attn: Exchanges and Refunds
1715 Lakeside Ave.
Saint Augustine, FL 32084
You must include the following with your return:
- Mailing Address
- Phone number
- Order number if applicable
- Desired replacement product if not requesting refund.
Additional return and refund requests can be submitted to Info@Club13.com or by phone at 877-922-5783