Shipping & Returns

Shipping & Returns


Shipping:

All orders ship same day Monday through Friday 9:30 am – 6:30 pm EST.  Orders placed on Saturday and Sunday will ship the following Monday.  Orders placed on major Holidays will ship the next business day.

Refund Policy:

All returns or refunds must be completed within 30 days of original purchase.

Since 1999 Club13 has offered a complete Satisfaction Guarantee.  If you are not completely satisfied with your order you may return the unused portion with receipt for a exchange of equal or lesser value or a full refund less shipping cost and sales tax.

To have an item exchanged or refunded send back the remaining product with receipt to:

Attn: Exchanges and Refunds
Club13
1715 Lakeside Ave.
Ste #4
Saint Augustine, FL 32084

 

You must include the following with your return:

  • Name
  • Mailing Address
  • Phone number
  • Email
  • Order number if applicable
  • Desired replacement product if not requesting refund.

 

Additional return and refund requests can be submitted to Info@Club13.com or by phone at 877-922-5783