Shipping & Returns
Shipping Information
Free Shipping
Enjoy free shipping on all orders over $125 (excludes Seltzer products). Free shipping is sent via USPS.
Processing & Delivery
- Same-day shipping for orders placed before 3:05 PM EST, Monday through Friday
- Weekend orders ship the following Monday
- UPS Next Day orders placed Friday will deliver Monday
- Non-free shipping orders are sent via UPS
Shipping Restrictions
Due to state and local regulations, we cannot ship kratom to:
- States: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin
- Counties: Specific counties in Florida, California, Illinois, Mississippi, and Oregon
International shipping is not available at this time.
Returns Policy
Satisfaction Guaranteed
If you are unsatisfied with any Club13 purchase, you may return items to the original retail store where purchased, or send them directly to Club13 for a full refund.
Return Process
To initiate a return, please contact our customer service team at info@club13.com or call 877-922-5783.